Privacy Policy

1. Who We Are

This website is operated by AB Sawmill. We supply timber products and related services. We take your privacy seriously and only collect and use information as described in this policy.

2. Information We Collect

We collect information you provide when you:

• Create an account or place an order
• Request a quote or inquiry through our contact form
• Subscribe to newsletters or marketing (with your consent)
• Communicate with us by email, phone, or in person

This may include your name, email address, phone number, postal address, billing and delivery details, order history, and any messages you send us. Payment details are processed securely by our payment providers; we do not store full card numbers on our systems.

3. How We Use Your Information

We use your information to:

• Process orders and provide quotes or information about delivery of goods
• Fulfill and deliver products and services
• Respond to inquiries and provide customer support
• Send order confirmations and service-related updates
• Send marketing communications only where you have given consent
• Improve our website, products, and services
• Comply with legal obligations and protect our rights

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With delivery or logistics partners to fulfill orders
• With payment processors to complete transactions
• With service providers who assist our operations under strict confidentiality
• When required by law or to protect our rights, safety, or property
• With your explicit consent

5. Data Security

We use technical and organisational measures to keep your information secure. Where you make a purchase online, your browser connects to our payment provider over SSL (Secure Sockets Layer) so that your payment details are encrypted. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your account details private.

6. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in where applicable, and understand how visitors use our site. This may include:

• Strictly necessary cookies (e.g. session, login, basket) required for the website to function
• Analytics cookies (e.g. Google Analytics) to see how many people visit our site and which pages they use; this information is aggregated and does not identify you personally

You can control or delete cookies through your browser settings. Disabling necessary cookies may affect site functionality. For more detail, see our Cookie Policy.

7. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no lawful reason to keep it
• Opt out of marketing communications at any time
• Withdraw consent where we rely on it for processing

To exercise these rights or ask questions about your data, contact us via our contact page or the email address given there.

8. Data Retention

We retain your personal information only for as long as needed to fulfill the purposes in this policy (e.g. orders, support, legal obligations). When data is no longer needed, we delete or anonymise it in line with our retention procedures.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. social media, partners). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our contact page or email us using the address provided there.